Cookie Questions? We've Got Answers!

FAQ

What makes our cookie recipes different from others?

Chunkee specialises in New York style cookies that are thick, chunkee, and gooey on the inside while being perfectly crispy on the outside. Our recipes have been tested and perfected over years and are designed to help you achieve the perfect cookie every time, unlike other recipes that result in flat, sad cookies.

How do I purchase a recipe?

Simply visit our online store, select the recipe(s) you want, and proceed to checkout. After payment, you'll receive an email with a link to download the recipe PDFs, video tutorial, and shopping list instantly.

What comes with each recipe purchase?

Each purchase includes two recipe PDFs: one streamlined for expert bakers or those who prefer fewer instructions, and one detailed, step-by-step guide. You'll also get a video tutorial by the creators of Chunkee and an ingredient shopping list (currently available for Australia, the UK, and the US).

Can I access the video tutorial after downloading the recipe?

Yes! The video tutorial link is included with your downloadable recipe file, so you can watch it as many times as you need.

Do I need any special equipment?

Our recipes are designed to be made with common kitchen tools and appliances that most people already have at home. The only piece of equipment that may not be considered as common, BUT is definitely needed to make these cookies is an electric mixer.

What if I still have questions about the recipe?

To avoid any issues while baking, we recommend reading through the detailed recipe a few times beforehand and keeping the video tutorial on as you bake. If you still have questions, contact us via email - info@chunkeecookies.com

we’re here to help you bake perfect cookies! (Please note that we cannot guarantee immediate replies so this service will be more suitable for post bake questions rather than in the moment issues)

Can I share the recipes?

While we encourage you to share the delicious results with your loved ones, we ask that you not distribute the digital files. Each purchase supports Nick & Anastasia and helps them continue to develop more amazing recipes for you to enjoy!

Do you offer refunds?

Since our products are digital downloads, all sales are final. However, if you have any issues with your download or are unsatisfied with your purchase, please contact us, and we will do our best to assist you.

How long will I have acces to my recipe?

Once you download the recipe files, they are yours to keep forever! We recommend saving them to your device immediately after purchase to ensure continued access.

Are the recipes beginner-friendly?

Absolutely! Our recipes are designed with both novice and experienced bakers in mind. The step-by-step instructions and video tutorial will guide you through the process, ensuring perfect cookies every single time.

Do you have vegan & gluten free recipes?

We have a selection of incredible vegan recipes that will blow your mind! In fact, we are probably most proud of our vegan cookies as they are just as good as our regular cookies and have always received amazing feedback.
Currently, we do not have a gluten free recipe, but it is something we are working on and hope to have on the menu very soon. Make sure you have subscribed to our email list to be the first to hear about our first gluten free recipe drop.

Do you offer any discounts or promotions?

Get 20% off your first recipe by signing up for our email list! As a member of the Chunkee family, you'll be the first to know about new recipes and exclusive offers - no spam, just delicious updates!

Where can I leave a review?

Social media spreads the word about Chunkee faster than anything else, so we’d be incredibly grateful if you shared your success stories on Instagram or TikTok. To say thanks and spark some friendly competition - each month, we’ll choose the best tagged (@chunkeecookies) video review, and the winner gets a free recipe of their choice!

You can also leave a review directly on our website under the specific recipe you purchased. 

Can I adjust the recipe?

Baking is a science, and we’ve done all the frustrating testing so you can just enjoy the cookies. Each recipe is unique in ingredients and methods, so while you can make adjustments, we can't guarantee the results if you do.

How do I store my cookies?

Once you've created your Chunkee masterpieces - if you can resist eating them all at once, you can store your cookies in a tupperware container for up to 4-5 days. If you want to hold onto them longer for when those late night cravings hit, then you can store them in the freezer for up to 3 months.